If you are having trouble downloading / exporting your image, it may be for one of several reasons:
1) Your illustration name contains special characters
Some computers have difficulty exporting BioRender illustrations whose names contain special characters (such as alpha, α, beta, β, etc.). This is because, on export, BioRender will attempt to create a file with a file name that matches the illustration name and most computers do not support the use of special characters in file names.
If your BioRender illustration has a name that contains special characters and will not export, remove any special characters from the illustration name and re-export.
2) Your canvas size is too large
We are currently experiencing issues with export of illustrations that have canvas sizes larger than 16.5 inches. If you are having trouble exporting, check your canvas size and if the width or height exceeds 16.5 inches, reduce the size, then re-export.
Tried everything and still experiencing issues?
Please contact our support team at firstname.lastname@example.org if you continue to experience exporting issues after trying all of the above.